Hamilton Street Grill (Yaletown)
The Hamilton Street Grill (web site, 1009 Hamilton Street, Vancouver, phone 604.331.1511) is a popular steakhouse in Vancouver’s trendy Yaletown neighborhood. For lunch, enjoy a burger, steak, sandwich, or pasta, or be adventurous and try one of the tapas such as the crab cake, mussels Diablo, or wrapped prawns. I’ve found the food quality to be consistently high at this restaurant, and my Fresh Grilled BC Salmon (pictured below) was no exception. The Hamilton Street Grill also hosts wine tasting events: be sure to ask your server if you are interested.
June 10th, 2008 at 8:32 pm
Dear Zsashi,
Sorry you had a bad experience. I have been to the Hamilton Street Grill many times and like any restaurant there are bound to be occasional misunderstandings that occur. I have found my experiences dining at this restaurant to be quite good. I think I have been there at least 15 times now, and I really enjoy their rich, hearty pasta specials at lunch time, their salmon entree, and their appetizers.
I would encourage other people to leave their comments below, and discuss.
Thanks,
Geoff
June 10th, 2008 at 6:14 pm
[note from the webmaster: the comment below is the opinion of a visitor to this site. I am sorry that they had a bad experience. Personally, I've been happy with the restaurant when I visited. - Geoff]
The restaurant ambiance is okay, the wait staff is nice, but management is rude beyond anything you can expect and acts like he does not want your business. I have been to this restaurant on a few other occasions, but when I was there with my boyfriend the other night, I’m done with this place for good.Upon filling out a customer feedback card which came with the bill to inform them they were misleading when the waiter offered a selection of sauces to go with my steak which cost $5 each instead of free of charge with the steak, I was contacted the very next day by a rude and defensive chef/owner/manager. His sarcastic and catty remarks were incredibly offensive and unprofessional. Here’s what he has to say: From: HAMILTON STREET GRILL [mailto:email removed] Sent: Tuesday, June 10, 2008 11:08 AM
To: Subject: dinner at Hamilton Street Grill
I got your comment card and I really am at a loss as to how to respond to this.As all of the pricing is on the menu, it cannot come as a surprise. By printing the prices on the menu and presenting the menu to the guest, I would think that that was informing them.The waiter was offering you options, but at no point was it ever suggested that they are free on an $11.00 steak. If he had asked you if you wanted lobster with that, would you have thought the same ?I am not trying to be argumentative, but would the same logic apply when he asked you if you wanted something to drink ? Did you think the drinks were free ?Anyways, thank you for coming in and I hope this has shed some light on pricing issues.
Neil Wyles
Owner / Manager / Chef
Hamilton Street Grill
1009 Hamilton Street
Vancouver, B.C.V6B 5T4
Tel. 604-331-1511
Fax. 604-331-1512
Cel. [number removed]
With the wide selections of good restaurants in the area which have courteous service around, I’m surprised this place is still in business. I for one will not be returning to spend my hard-earned money to be treated like that. With that kind of customer service, they don’t deserve any business.oh and if you want to know about the food all I can say is that the chef is not able to duplicate the same food twice, it can be terrific at one time and utterly disgusting the next. Now, I know why they try to lure you in with the $11 steak